Call Center Module  
     
 

The TDSS Call Center Module enables a Hospital Call Center to track any tasks or calls within the hospital. Tasks or Calls are entered into the system by a dispatcher or through a Web Browser by the requestor or through the Hospital Information System. Calls are the dispatched/assigned to the appropriate department and/or person. Most types of calls or problems can be defined within the system. Technology is used extensively to streamline the workflow process. Interactive Voice Response (IVR - Telephones) and 2-way pagers can be used to communicate with employees as well as call requestors (clients). HL7 or custom interfaces can be provided to send or exchange information with external systems.
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Available with the following technologies:
     · One-way and Two-way Text Messaging (and Pagers)
     · Interactive Voice Response (Telephone)
     · Microsoft SQL Server database for Hospital wide distribution
     · Web Portal (Internet Access)
 
     
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