Call Center Module  

The TDSS Call Center Module enables a Hospital Call Center to track any tasks or calls within the hospital. Tasks or Calls are entered into the system by a dispatcher or through a Web Browser by the requestor or through the Hospital Information System. Calls are the dispatched/assigned to the appropriate department and/or person. Most types of calls or problems can be defined within the system. Technology is used extensively to streamline the workflow process. Interactive Voice Response (IVR - Telephones) and 2-way pagers can be used to communicate with employees as well as call requestors (clients). HL7 or custom interfaces can be provided to send or exchange information with external systems.

Available with the following technologies:
     · One-way and Two-way Text Messaging (and Pagers)
     · Interactive Voice Response (Telephone)
     · Microsoft SQL Server database for Hospital wide distribution
     · Web Portal (Internet Access)
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