Features
Cloud-Based Service
Cloud-based hosting provides cost-savings and flexibility over on-site servers.
Data & Reporting
Extensive data reporting is available, with support for custom reports tailored to each organization.
Optional Interfaces
TDSS can interface with external systems to receive patient data and other information.
Desktop & Mobile
Web based applications designed for different user types are available for desktop and mobile access.
QR Code Compatible
QR Codes can be deployed to allow users to create tasks, scan equipment or locations, and more.
Traffic-Based Task Creation
Foot traffic monitors deployed to high-traffic locations can generate cleaning requests based on volume.
Specialized Mobile Apps
Dedicated applications designed for Linen and Nursing staff provide enhanced functionality.
BLE Beacon Integration
Bluetooth beacons are available to automate linen round location and status updates.
The TDSS Service Center System
The TDSS platform offers a streamlined approach to operational workflow management. The system eliminates the need for multiple programs or cumbersome paper-based processes, providing a centralized workflow that keeps all task-related information and updates in a single platform. Real-time updates provide insight into the status and progress of operations throughout the facility, fostering enhanced transparency and allowing for agile adjustments as needed. Aggregate data can be reported on, providing insight into key metrics and actionable insights.
The TDSS Service Center System
Service Call Management
An ideal solution for call center management- TDSS enables seamless input of all service requests without the need to switch between multiple programs. Automatically or manually dispatch staff, monitor real-time updates, and reprioritize tasks all from one system.
Featured Service Solutions
Transport System
Manage on-demand item transport tasks or patient transport requests. The system automatically dispatches tasks to available staff based on priority, proximity, and skill set. View real-time status updates, required equipment for transport, isolation status, and more.
Featured Service Solutions
Environmental Services System
Track on-demand and scheduled cleaning requests, and automate the labor and task management processes involved in cleaning operations. Implementations may include clean requests generated based on traffic volume, QR codes that enable staff and visitors to easily submit cleaning requests, and interfaces with existing hospital information systems.
Featured Service Solutions
Clinical Engineering (BioMed)
Give unit staff and the clinical engineering department the ability to submit and monitor maintenance tickets for medical equipment. Technicians can update work status and record notes, as well as access equipment details, view full work order histories, and create preventative maintenance schedules.
1. On Demand Tasks
On demand requests for ad-hoc jobs are entered directly into the system, reducing call time.
2. Automated Task Creation
Tasks can be automatically generated based on patient flow, foot traffic volume, and more.
3. Tasks Dispatched
Tasks are intelligently dispatched to available staff based on their work area and skills
4. Update and Complete
Staff is notified of new tasks, and can update their progress and completion status.
5. Monitor Status
Monitor live updates to the system and gain real-time visibility into daily operations.
6. Analyze Data
Run comprehensive reports on historic data to pinpoint opportunities for improvement.
Convenient
Text to Clean >
Text messaging offers a convenient and efficient means for both employees and visitors to request cleaning and maintenance services in a designated location or area, such as a restroom or any other public space.
Accurate
Traffic Monitoring >
Sensors can be strategically placed in in high-traffic locations to measure the volume of people passing through. This data is then used to generate timely cleaning requests within the TDSS system, ensuring that cleaning efforts are efficiently allocated and increasing guest satisfaction.
Efficient
QR Codes >
Empower employees and guests to effortlessly create task requests by simply scanning a QR Code using their mobile devices. By strategically placing user-friendly signage throughout your premises, individuals can easily request services such as cleaning or restocking supplies.
Touchless Solutions
Mobile Integration
Our web based service is compatible with any device that supports a web browser. Outside of your command hub, managers and staff can easily access needed systems using a tablet or mobile device.
Enterprise Management
Streamline your systems and increase visibility and accountability by keeping track of your workforce and assets in real time.
The TDSS Service Center System
Take Control of Your Workflow and Data
TDSS is a customized service management platform tailored to the unique needs of the healthcare environment. Manage all service center operations from a single system, keeping track of your workforce, tasks, and assets in real time.
Request More Information
TDSS is designed to streamline the many support service workflows in the healthcare environment, resulting in enhanced responsiveness and providing insight into staff and resource allocation. Get in touch with our team to discuss how the system can benefit your organization's needs and operations.
1. On Demand Tasks
On demand requests for ad-hoc jobs are entered directly into the system, reducing call time.
2. Automated Task Creation
Tasks can be automatically generated based on patient flow, foot traffic volume, and more.
3. Tasks Dispatched
Tasks are intelligently dispatched to available staff based on their work area and skills
4. Update and Complete
Staff is notified of new tasks, and can update their progress and completion status.
5. Monitor Status
Monitor live updates to the system and gain real-time visibility into daily operations.
6. Analyze Data
Run comprehensive reports on historic data to pinpoint opportunities for improvement.
1. On Demand Tasks
On demand requests for ad-hoc jobs are entered directly into the system, reducing call time.
6. Analyze Data
Run comprehensive reports on historic data to pinpoint opportunities for improvement.
5. Monitor Status
Monitor live updates to the system and gain real-time visibility into daily operations.
2. Automated Task Creation
Tasks can be automatically generated based on patient flow, foot traffic volume, and more.
3. Tasks Dispatched
Tasks are intelligently dispatched to available staff based on their work area and skills.
4. Update and Complete
Staff is notified of new tasks, and can update their progress and completion status.